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  • Support team with functional and technical competence for the support of day-to-day operations
  • Approach based on best practices
  • Support with blueprints from requirements phase through to the implementation of customizing activities
  • Technical support for the on-going operations
  • Integration of existing ticket- and documentation- systems
  • Service-Level-Agreement: support level (service hour standard, high-availability-times), periods of availability, communication channels (tickets, mail)
  • Organization capacity planning, knowledge transfer
  • Monitoring performance, changes to system authorizations
  • User training and coaching
  • Understanding of local cultures, languages
  • Qualified service desk

Beke Brosch

+49 221 888 26 419