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Claims and Benefit Management

Customer-oriented, cost effective, and flexible processes in claims management

Customer satisfaction is a key success factor for insurance companies. In order to retain and increase their customer base, insurers must deliver on customer expectations when interacting with them. One core insurance process that has a high interaction rate is the claims process. This process creates the opportunity for insurance companies to interact with its customer in ways that differentiate itself from its competitors. This can be done by having a claims process that is clear to the customer, simple to use and easy to interact with.

Insurance companies are exposed to intense competition and face the challenge of meeting and exceeding customer expectations in the area of claims management. The critical success factors are automation and implementation of lean processes, effective integration of external processes or external service providers, and future security and investment protection through innovative business strategies. The challenge lies in making effective changes in the long term.

ConVista supports you in meeting these challenges successfully. We provide valuable knowledge from the insurance industry. Consultants with experience from claims departments, our international best practices, and a broad range of methods make us a preferred partner. Our consultants are also specialized in the implementation, maintenance, and further development of the SAP component Claims Management (SAP FS-CM). We offer a high level of expertise in the conception and implementation of business and IT topics, at both the architecture and application level. Our strength lies in the combination of business and IT expertise.

  • Global business presence with years of process and implementation experience across all lines of insurance business
  • From concept to implementation of your entire claims management processes
  • Lean processes, higher level of automation, and shorter project runtimes
  • Customer-specific solutions and customized services
  • Support for integrating policy and collections/disbursements processes, external service providers, and fraud detection mechanisms
  • Optimization and control of reserves, payments, and claims

Adam Edwards

+44 115 853 2887

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